Nick Contaldo
Product executive, international jetsetter, outdoor adventurer, lifelong learner, and builder of great teams.
Biography
Nick Contaldo is a Product Executive who has led product management, product design/UX, engineering, and service teams to build market-defining tech products. With almost 20 years of multi-industry, global product development, digital marketing, and business management experience at high-growth start-ups and public enterprises alike, Nick is a servant leader who knows how to lead teams to accomplish big things. At Synchronoss Technologies (NASDAQ: SNCR) - the global leader in white label personal cloud, RCS messaging, and digital products for the world’s largest telecommunications providers - Nick is Director of Personal Cloud Product Management where he leads a wide-range of mission-critical programs including product portfolio and 5G strategy, micro-app ecosystem, and managed service productization. He was also the global Head of IoT Product Management and P&L owner for Synchronoss’s start-up IoT Business Unit where he developed a real-time Smart Buildings / IoT analytics suite with a multi-property view into facility performance and energy consumption. In his relatively short tenure at Synchronoss Nick has co-led global product and go-to-market activities for three of the company’s five business units and worked across the Americas, EMEA, and APAC with the likes of Verizon, AT&T, Sprint, Amazon, Assurant, Rackspace, TracFone, Straight Talk, BT, Ooredoo Qatar, Ooredoo Indosat, CityFM UK, and Charter Communications.
Prior to Synchronoss, Nick was the Director of Product Management at Invitation Homes (NYSE: INVH), the largest, single-family rental (SFR) owner/operator in the United States. There he led portfolio strategy and product operations for the company's proprietary SFR technology platform that managed the entire property and resident lifecycle for 80,000 homes in 17 major metro markets. He developed industry-first product that spanned corporate websites, resident marketing, CRM, property management, construction/maintenance, smart Home/IoT, and asset management.
Before his time leading Product Management, Nick was the Director of Product Design & Experience at Keap (formerly Infusionsoft), a seven-time Inc. 500/5000 company that develops a sales, service, and marketing platform for small businesses. There he founded the user experience practice at Infusionsoft and developed the team from a fledging group of interaction designers into the largest and most admired product & service design team in Arizona. During his tenure Nick helped the company grow from $80MM in revenue to becoming the #1 CRM and Marketing Automation platform for small business with $120M in revenue and 30+% CAGR for four years running.
Despite his success and breadth of experience Nick never stops growing, dreaming big, and working hard to solve really difficult market problems. He is a product thought leader who has a passion for developing teams, creating operational excellence, and having fun while doing it. He’s mentored individual contributors who’ve grown into Director’s & VPs, authored several business articles, and spoken at numerous conferences and workshops at Phoenix Design Week, Interaction Design Association, American Institute for Graphic Arts, and Arizona State University.
Nick lives in Phoenix, AZ, has visited every continent except Antarctica and graduated Magna Cum Laude from Loyola University Chicago with BBA in Marketing & International Business.
Professional Accomplishments
Leads Global Teams and a Multi‐Million SubSCRIBER Consumer App
Co‐led Product Management globally for three of Synchronossʼs five business units and demonstrated product management expertise across a wide‐range of industries, business models, and product stages. D2C strategy leader for Personal Cloud, former global Head of Product Management and P&L owner for the company's start‐up IoT business unit. Delivered for high‐profile enterprises across the Americas, EMEA, and APAC incl. Verizon, AT&T, Sprint, Amazon, Assurant, Rackspace, TracFone, BT, Ooredoo Qatar, Ooredoo Indosat, CityFM UK, and Charter Communications.
Led Tech Integration for Invitation Homes's $20B Merger
Successfully led the planning, design, and launch of a newly integrated tech platform that delivered $55M of cost synergies in the merger of Invitation Homes (NYSE: INVH) and Starwood Waypoint (NYSE: SFR). Unified renter life cycle and asset management systems for 80,000 single family homes in 17 US metro markets.
Established Keap's Product Design & UX Research Team
Rapidly scaled team from one contractor and FTE into a 14‐person design org with a multi‐million dollar operating budget, management tiers w/ site leader responsibilities, a UX research group, CX/Services Architect, and a platform‐centric design system spanning 13 products and the Keap brand. Senior product leadership team member, adaptable product manager, and leadership program mentor.
Built Legacy as a Smart Creative and Product "Swiss Army Knife"
Self‐taught designer and front‐end developer with an entrepreneurial pedigree and an obsessive love of solving complex technology problems. Walked the walk as a hands‐on leader in all three major product development functions. Developed software that helped the lives of over 70,000 small business owners worldwide and produced award‐winning interactive media at a top 25 ad agency. Executes with a growth mindset and continuously pushes for business excellence. Demands focus on elevating customer value and experience. Believes happy employees create happy customers who create happy shareholders – in that order.
Product Thought Leader and Teacher
Business article author and guest speaker at numerous conferences, workshops, and local meet‐ups including Phoenix Design Week, Bolo Digital Marketing, GoDaddy's "Beyond the Domain," IxDA, AIGA, Arizona State University, and Elite Forum. Regular instructor at employee development workshops and new hire on‐boarding.
Certifications
FoundationS &
Focus Certifications
Transforming Customer Experience
Disney's Approach to Quality Customer Service
User Experience Research
LinkedIn Recommendations
“Nick Contaldo is a great design partner for strategic product leaders. Nick is an ardent practitioner of customer-driven product development. We worked together at Infusionsoft where my product managers and his product designers collaborated on both software and service products. He spearheaded the very first usability testing practices at the company and worked cross-functionally to create company-wide design standards and a design language at the company.
Nick combines unconstrained inspiration with the rigor of problem solving to create outcome-driven and useable/enjoyable solutions. Nick’s the type of guy you want with you in the trenches when things get tough. He’ll work with you to tackle each challenge and you’ll have a good laugh along the way.”
“Nick is wicked smart, a deep thinker and holds himself and others to a high standard, all while being kind, understanding and the kind of guy that puts in the work to make it happen. I learned a lot from Nick and I am grateful for his positive influence.”
“Nick brings a wealth of design and UX expertise to projects, works collaboratively, and brings out the best in his team and others. I had the opportunity to work with Nick on the design and roll-out of an enhanced customer onboarding service. Thanks to Nick’s leadership, we were able to simplify the customer onboarding experience, saving customers (and our company) precious time. Nick also led significant customer contact rate reduction efforts (18% reduction realized), allowing customers to take advantage of alternative help sources. Nick is a creative, helpful, responsive partner who is a pleasure to work with.”
“Nick is a leader who really understands how to unlock his team’s potential, and help people grow. While reporting to Nick, I appreciated how he would present me with challenges that pushed me out of my comfort zone, and at the same time providing support when I needed it. ”
“Nick is one the best creative minds I have had the pleasure of working with in the past 10 years. He has excellent leadership and communication skills, is great at facilitating ideation and motivating teams. He is smart, talented, and can easily switch between crafting high-level strategy and vision, to focusing on the smallest detail of user experience.”
